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↩ CUSTOMER PROTECTION POLICY

Return & Refund Policy

We believe in transparency and customer satisfaction. Please review our refund and return policy carefully before placing an order with GSTBUY.COM.

Definitions Cancellation Returns Non-Returnable Refund Process Contact Us
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Return and Refund Policy

Thank you for shopping at GSTBUY.COM. If for any reason you are not completely satisfied with a purchase, we invite you to review our Return and Refund Policy.

The following terms are applicable to products and services purchased through our platform.

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Interpretation & Definitions

Capitalized words have meanings defined under the following conditions and apply whether they appear in singular or plural.

  • Company: GSTBUY.COM, referred to as "Company", "We", "Us" or "Our".
  • Goods: Items or products offered for sale through the Service.
  • Orders: Requests made by You to purchase Goods or Services.
  • Service: The services and facilities available through our Website.
  • Website: GSTBUY.COM, accessible through www.gstbuy.com.
  • You: The individual or legal entity accessing or using our Service.
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Your Order Cancellation Rights

You may request cancellation of an eligible order within 7 days without giving a reason, subject to the applicable conditions of the purchase.

STEP 01
Contact Us Inform our team about your cancellation request.
STEP 02
Review Request Our team checks eligibility based on policy terms.
STEP 03
Resolution Eligible requests are processed accordingly.
⚠ Cancellation eligibility may depend on the type of product, service, processing stage and applicable statutory requirements.
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Conditions for Returns

To be eligible for a return, please ensure the applicable requirements are satisfied.

  • The Goods were purchased within the applicable return period.
  • The Goods are returned in their original condition where applicable.
  • Original packaging and relevant purchase details may be required.
  • The return request must comply with the conditions communicated for the purchase.
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Goods That Cannot Be Returned

Certain categories of Goods may not be eligible for return.

  • Goods made according to personalized specifications.
  • Goods unsuitable for return due to their nature.
  • Items that deteriorate rapidly or exceed their expiry date.
  • Items opened where return restrictions apply for hygiene or protection reasons.
  • Goods inseparably mixed with other items after delivery.
GSTBUY.COM reserves the right to review and refuse returns that do not meet the applicable return conditions.
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Returning Goods

Customers may be responsible for the cost and risk associated with returning eligible Goods unless otherwise required by applicable law or agreed by GSTBUY.COM.

We recommend using a secure and trackable delivery method where physical returns are applicable.

Refund processing may require confirmation that returned Goods have been received or that valid proof of delivery is available.

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Refund Processing

Where a refund is approved and applicable, GSTBUY.COM will process the refund using an appropriate payment method, subject to verification and applicable policy conditions.

  • Refund eligibility is subject to policy review.
  • Processing timelines may vary depending on payment providers.
  • Transaction records may be required for verification.
  • Applicable fees or deductions may apply where permitted by law.
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Gifts

If eligible Goods were clearly marked and purchased as a gift, refund or credit handling may depend on the original order and payment arrangement.

Where Goods were not identified as gifts during purchase, any applicable refund may generally be processed to the original purchaser, subject to eligibility.